Right-first-time
Batch record right-first-time performance, deviation trends, and release metrics reviewed in the context of broader operational objectives.
Today’s embedded Quality. Inspired by Tomorrow.
Our Philadelphia headquarters runs on a modern operating model that brings quality and operations together to jointly manage risk, execution, and oversight across complex programs.
As pharmaceutical portfolios become increasingly complex, effective risk management depends on real-time collaboration and shared visibility across the value stream.
Our Philadelphia facility has quality leadership embedded directly within each value stream. While maintaining full independence at release, quality and operations work side by side to manage risk, support execution, and drive performance.
“The combination of embedded quality, focus factories, and tiered daily governance has driven sustained improvements across safety, quality, delivery, and cost metrics.”
Embedded by design
As a leading CDMO, Philadelphia has always maintained a robust, independent quality function. As the complexity of programs entering the facility continues to evolve, the operating model has evolved alongside it. By embedding quality leaders directly into each value stream, quality and operations can manage risk together while maintaining the independence required for release decisions.
Root cause analysis
Corrective actions developed jointly, influencing both execution and process design.
Cross-functional
Cross-functional focus factory teams own both the problem and the resolution, reducing organizational friction and shortening resolution cycles.
The benefits for brand owners.
Rather than treating quality metrics as isolated functional measures, performance is assessed within the context of the value stream's overall plan. The benefits are straightforward…
- Predictable release performance
- More consistent on-time delivery
- Increased confidence in quality and operations harmony
“Philadelphia is an industry‑leading, solutions‑focused site where embedded quality and operational discipline enable faster launches and more resilient commercial supply.”
We are inspired by tomorrow…
Ownership
Quality and operations jointly manage risk, execution, and performance across the value stream.
Oversight
Integrated oversight creates a connected view of quality and operational performance.
Predictability
Proactive risk management supports greater visibility and confidence across complex programs.
One model. Five pillars.
Explore the other operational pillars shaping the future of our Philadelphia facility.
Value Stream Operations
Integrated Quality
Modern Warehousing
Predictable Execution
Digitization & Lean Maturity
Let’s talk future.
Embedded quality is one part of a broader operating model designed to support complex pharmaceutical portfolios. Explore how value stream operations, modern warehousing, predictable execution, and connected operations work together across our Philadelphia facility.
Read the full Philadelphia transformation story
Ready to discuss your next program?
Learn how integrated quality and operational oversight support confident execution across complex programs. Email [talkfuture@pci.com] today or complete our enquiry form below.