Our Philadelphia facility has implemented digital and lean initiatives to maximize operational excellence, with a clear set of targets: on-time delivery consistently above 95%, batch record right first time at or above 95%, and sustained adherence to safety and cost objectives.
“We’re investing in digital tools, standardized problem‑solving, and lean practices so future programs benefit from increasingly efficient, transparent, and robust quality systems.”
Several forward-looking initiatives are helping improve visibility and support faster, more informed decision-making. Time Out of Refrigeration (TOR) digitization replaces manual logs with software-enabled, scan-based tracking to improve compliance and free up operator and quality resources. Electronic Batch Records (EBR) are being introduced to reduce batch record errors while providing near real-time visibility for both operations and quality teams.
Using an SQDCP framework, safety, quality, delivery, cost, and people, focus factories identify the metrics that matter most and use them to drive daily problem solving and A3-based investigations. Not treated as standalone tools, these initiatives build on the value stream structure, integrated quality model, and line-level discipline already established across the site. Together, they create greater visibility, support informed decisions, and enable continuous operational improvement.
For brand owners, the result is greater operational visibility and connected decision-making provide earlier insight into performance, helping teams identify issues sooner, respond more effectively, and continuously improve the systems and processes supporting their programs.
“As we add new technology—like enhanced digital tracking and time‑out‑of‑refrigeration monitoring—current and future programs will benefit from even tighter control of cold‑chain materials.
Greater operational visibility supports informed decision-making across the value stream.
Connected data and systems help guide execution and performance.
Continuous improvement supports long-term operational growth.
Explore the other operational pillars shaping the future of our Philadelphia facility.
Let’s talk future.
Connected operations is one part of a broader operating model designed to support complex pharmaceutical portfolios. Explore how value stream operations, integrated quality, modern warehousing, and predictable execution work together across our Philadelphia facility.
Read the full Philadelphia transformation story
Discover how connected operations support visibility, informed decision-making, and continuous improvement. Email [talkfuture@pci.com] today or complete our enquiry form below.
